Visitor
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3 Messages
data usage
Hello—Our data usage dramatically spiked in July, and it says we are over 1.2 TB. This is crazy, as there is no way we have used this capacity, and our internet usage habits have not changed at all. I see that many users are facing the same issue, and the chat/support systems are of no help. This is mainly a rant with a glimmer of hope that Xfinity respects its customers and scans these forums to address this huge issue.
XfinityJanelle
Official Employee
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1.8K Messages
28 days ago
Hey @krajasek , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the data usage. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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