U

Visitor

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5 Messages

Sun, Jun 19, 2022 2:14 PM

Closed

Data usage

This isn’t a question, this is a statement to xfinity so I can screen shot it and use it in my lawsuit. I use about an average of 300gb of data per month ALWAYS!!!!!! Today I see after 2/3rds of the month I’m at 1200gb by xfinity faulty data monitoring or padding. This is IMPOSSIBLE. I have not made a SINGLE change to devices connected, shows watched, things download, NOTHING. I would like someone from xfinity to respond to this and provide me with a case number that I can reference. I will not be paying any overage of data and will take whatever I have to litigation for this to be solved. 

This conversation has been merged. Please refer the main conversation:

Sudden huge increase in internet data usage

XfinityOtto

Official Employee

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397 Messages

6 months ago

Hi, @user_S2122 [Edited username to remove PII]

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

Visitor

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5 Messages

6 months ago

I will be calling on my lunch to figure this out. Just wanted to get this on paper for the lawsuit. This forum is FLOODED with data issues exactly like mine. My favorite are the ones where the data usage went up 300% from the previous FOREVER months and then they “buy” into the unlimited data scam and wouldn’t you look at that, all of a sudden their data usage is right back to where it was before. I’m also adding data tracking software tomorrow so I’ll know exactly how much data I used next month. My lawyer is going to have a field day with this. 

XfinityOtto

Official Employee

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397 Messages

Our team will get this squared away with you when you call in. I apologize for the frustration this has caused you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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3 Messages

Happening to us as well. Amazingly all these issues will go away if we buy into Comcast's unlimited data plan and rent their equipment from them directly. If we don't then they cannot confirm that the problem isn't with our router, and it's probably our fault. @#$$ Xfinity!

Visitor

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4 Messages

2 months ago

[Edited: "Solicitation"]  The same thing is happening to me, and yes, I see it's happening to many other customers.  Xfinity is intentionally recording false data usage to increase revenue. 

(edited)

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