Contributor
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23 Messages
Data Usage page does not display in web browser
https://xfinity.com/usagemeter
Does not display any information. As I will be charged if I go over my allotted 1.2TB of data, it is very important that I be able to check on my data use. While I understand this information can be obtained from the phone application, this is an unacceptable solution, as my computer is what is using the majority of the data. Please resolve this issue.
RKilroy
Contributor
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23 Messages
11 months ago
Miracle of miracles. It worked for the first time in months today. As I check it daily, we'll see if the steak continues, or if it was a one time fluke. Well, tried to get it again and it didn't show, but today was the first time in months that I actually got to see it on the computer. So, still not reliable yet. Might be an issue updating the rest of the servers in the cluster.
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RKilroy
Contributor
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23 Messages
11 months ago
Well, I received my 90% e-mail and the link has not worked, other than the one time on the 24th.
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RKilroy
Contributor
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23 Messages
11 months ago
Well, other than the one time on February 24th it has not worked. The state attorney general responded to my complaint. They said they reach out to Comcast / Xfinity and referred me to the FTC, so, that will be my next step. Xfinity could make this a non-issue by removing the caps as they did during Covid. There is no reason for caps, other than revenue generation, because it doesn't cost Comcast / Xfinity anywhere near $10 to supply you with 50GB of data.
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user_noname
Contributor
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168 Messages
11 months ago
@RKilroy - https://xfinity.com/usagemeter is loading now...
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RKilroy
Contributor
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23 Messages
11 months ago
Loaded for me again. We'll see how it does tomorrow. The main reason I want this is this page, unlike the application, shows you how much data you have left. That's something I need to know. Since I'm down to my last 75GB. But, that's after installing seven games this morning. I should be able to make it last for the next two day, but no more game installs.
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RKilroy
Contributor
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23 Messages
11 months ago
I'm really interested in why I have a courtesy month left when it looks like I exceeded 1.2TB in December 2023. But, I couldn't check my data usage then, so I'll never know.
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RKilroy
Contributor
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23 Messages
11 months ago
Two days in a row, it might just be fixed, and amazingly, it wasn't my equipment or network that was the issue. I'll continue to monitor, but I'm feeling pretty good about this right now.
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Brocktoon
Contributor
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141 Messages
11 months ago
I've had the same issues with the data usage and devices no longer showing my devices or data usage chart starting last week. I own my own modem and the issue may have started when I returned an XiD DTA TV box. The equipment was removed from my account, and then all devices and usage dropped from the Xfinity account website. I have been working with Xfinity support on another site and they confirmed it was a known issue that is being worked on.
I can also confirm that starting yesterday my data usage overview chart also returned. But the page is still not listing my equipment, while it was a week ago. So we are seeing some progress with the return of the data chart which is good news.
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RKilroy
Contributor
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23 Messages
11 months ago
I've been using my own equipment for over a decade and haven't had anything other than Internet in about as long. I don't worry about them not recognizing my equipment, as long as it connects me to their network. However, that data usage is important for me to know. My equipment obviously reports usage, but it may, or may not, match what Comcast / Xfinity says I've used.
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RKilroy
Contributor
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23 Messages
11 months ago
I have been able to consistently access the data usage report, on the web, from my computer, for the past five days. Looks like I don't need to get the FTC involved. There is still an issue with logging in and remembering credentials, but I consider that to be a minor inconvenience.
If you get a "We're having trouble accessing your account" message if you go to https://customer.xfinity.com/#/devices#usage directly. Go to https://customer.xfinity.com and sign in, then go to https://customer.xfinity.com/#/devices#usage, and it seems to work. Checking the "keep me signed in" box doesn't keep you signed in. As I said, minor annoyance, and I am able to work around it.
I'm going to consider this issue to be resolved and if it returns I will open a new post.
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user_ra66a3
1 Message
10 months ago
Just wanted to add that I've been experiencing this same issue with a customer-owned modem and the issue is still not resolved as of today (March 29, 2024).
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user_eb4992
Visitor
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8 Messages
10 months ago
I had been using a docker container (https://github.com/zachowj/xfinity-data-usage) for the last couple years that extracts my data usage (per Xfinity/Comcast) and displays it on a local dashboard. This has been broken for two months now and the container simply scrapes data from the Xfinity site and reports monthly usage for the last year. This used to work fine and has been broken for some time.
Xfinity/Comcast calculates data usage by adding download data plus upload data for each billing cycle. I scrape the same data from my Ubiquiti UDM Pro and the interesting thing is that my calculations for data usage tend to be about 40% lower than what Xfinity reports. That in itself seems concerning from an ethical standpoint since I know that my calculations are spot on.
I fail to understand why Xfinity/Comcast is the only cable modem ISP that charges for data over a certain cap. Hasn't Internet data usage meeting gone out of style as of 1990? I pay $70 for my gig service and an additional $30 to actually use more than the 1.2TB. We are not gamers. We are a retired couple and we watch streaming content all day long as we can't afford to go out and do anything.
I personally feel as though the extra $30 is the fee to actually use our Internet. The kicker is that the $70 gig service is actually a so-called promotion meaning it will go up in price. Why is it that even high cost of living countries like Japan has symmetric gig service for a mere $50?
Considering the Xfinity/Comcast ads about 10gig, why do we still not even have symmetric 1gig service? I get 1300mbps down and a mere 41mbps up. DOCSIS 3.1 supports up to 10gig down and 1-2gig up. DOCSIS 4.0 supports 10gig down and 6gig up. DOCSIS 3.1 is 11 years old and DOCSIS 4.0 is 7 years old. Why is Xfinity service so aged? They have run fiber to our neighborhood and still expensive, subpar service.
Heck, I live 3 miles from NASA/JSC Mission Control. Just a little tech here please....
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