Visitor
•
28 Messages
Data Usage Meter not showing up
I was just using the Xfinity Assistant chat to see what my data usage was before the outage on 2/7/23, and usually I just enter "DATA" or "USAGE"... Then the data Meter used to pop up.
But now all I get is this message " I can help get you information about your data usage and Internet service plan. "I'm finishing up some checks on your account to get all the information you need. Are you ready for me to proceed?" Followed by "Try Again" and "Search" in selection bubbles.
It doesn't matter what you try, this is the ONLY message you will receive. No data Meter, no data information... Nothing!
All you get is a dumb computer response telling you that it's finishing checks on your account to get information you need... Then it says "shall I proceed"... Then nothing ever happens. This is absurd.
Until 2022 the data usage meter was accessible through XFINITY ASSISTANT CHAT... But all last year that one message was all you'd ever receive in place of the meter.
Apparently the meter process is broken. But by not letting us see our data usage... Isn't that violating something? If we can't tell how much we use, it can cause overages... Great for Xfinity, bad for it's customers. Northern State customers don't have to worry about the Data Cap... They don't even have a Data Cap, but southern states do... Tell me how that's right?
Accepted Solution
BruceW
Gold Problem Solver
•
26K Messages
2 years ago
Logging in to https://customer.xfinity.com/#/devices#usage works for me. They may require you to be logged in with a Primary (or Manager?) UserID. The link doesn't show usage info when I'm logged in with a Member or Viewer UserID. Check your ID at https://idm.xfinity.com/myaccount/lookup.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
5
0