Visitor
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2 Messages
Data usage jumped on broadband
My data usage is rarely over the maximum limit (1.2 T). Once, a few years ago, it jumped rather high when my grandson was living here and playing a multi player game online. October and November, 2021, usage was 500+ gig OVER the 1200 allowed. Both months. December, which is almost over, is notably under the max usage. Before I call on Monday, I thought I'd check here and see if there is a commonality among other clients when this happens. We're doing the same old stuff we've always done. No multi player gaming. No video calls other than 15 mins on Thanksgiving and the same over this weekend. We stream Netflix and Amazon Prime and occasionally some IMDB or Paramount. I use the browser on my Kindle. My husband uses Chrome on his desk top. Again, nothing that explains this increased usage. Is someone possibly stealing my broadband? Thanks so much. 👍
XfinityChristy
Official Employee
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1.6K Messages
3 years ago
Hello, thank you for reaching out via Comcast Forums today and providing those details.
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user_cc7a15
Visitor
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2 Messages
3 years ago
I have the same problem the the past month and December I got the text about going over our monthly allowance, this never happened before. I am paying for the blast service though so many days the internet gets cut off or lags so much and I’m delaying calling the customer service because it doesn’t get me anywhere they reboot the system and say all is working properly. But with this overage for the second month it really doesn’t make sense and it makes me think to look for other alternative with internet provider. Please tell me if you got any success with your problem.
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