Data Usage isn't showing up this month

Its a new month , the 9th now and i have been downloading a few things and when i click on data usage its says 0 usage.

anyone else have this problem. I love comcast but it seems like every month new problems show up haha.

Responses

Oldest First

Selected Oldest First

Tcalg

Gold Problem Solver

•

277 Messages

2 months ago

I came here to see if anyone else has reported this. My internet usage froze sometime in mid-September, and now in October it says 0 GB. Could it be that Comcast has finally done away with data caps?

1

0

Quadro

Contributor

•

51 Messages

@Tcalg lol that would be interesting if they did haha. Can they even do that?

Like

Reply

2 months ago

0

XfinityGabriel

Official Employee

•

2.8K Messages

2 months ago

Quadro, Hi there! Thanks for taking the time to reach out. As someone who monitors my data usage, I can understand the inconvenience caused when you click on data usage and it doesn't show any usage. We are the right place to go for help from a team of XFINITY experts over social media. How are you checking on the data usage? If your data usage is now showing up, you can view it by signing in to your Xfinity account and checking the Usage meter page or through the Xfinity app on your mobile device. For customers on the Unlimited Data Option, the data usage meter remains accessible. If you are on the 1.2 TB Data Usage Plan, you will receive notifications via email, text, or app alerts as you approach or exceed your data limits. For By the Gig lines, usage details and notifications are available in your Xfinity Mobile account or app, with updates possibly taking up to six hours to refresh.

7

0

Quadro

Contributor

•

51 Messages

@XfinityGabriel No offense, but i know how to look for my data usage. Sometimes Xfinity has issues with their site, which causes other problems to show up. I look at my data usage the same way i always look at it , i signed in click internet, under plan "sometimes it shows up" or i click on at the bottom https://customer.xfinity.com/#/devices#usage

Something is clearly wrong because its only showing i downloaded 7GB and that's impossible.

I guess it will fix itself eventually, you know the tech team will work on it. I'm on a unlimited plan i have no data cap.

Like

Reply

2 months ago

0

XfinityGabriel

Official Employee

•

2.8K Messages

No worries. I am glad to hear it. I am confident that we will make the corrections necessary whenever there are issues with our website. We appreciate you greatly for your patience when this happens. Are you noticing the same issue when you check the data usage with the XFINITY app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

Quadro

Contributor

•

51 Messages

No problem, take care :)

Like

Reply

2 months ago

0

XfinityJon

Official Employee

•

811 Messages

Did you have any other questions or concerns we could assist you with at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Tcalg

Gold Problem Solver

•

277 Messages

My internet usage shows 0 GB for the month of October...

Using the "My Account" menu on an X1 cable box
Using the "Internet data usage" menu on the Xfinity app on an Android phone

It appears that there is no way to check internet usage using the Xfinity website on a desktop PC.

Like

Reply

2 months ago

U

user_fl472l

Visitor

•

3 Messages

2 months ago

I am in my third month without any data usage showing up. I complained two months ago and was told they were "working on upgrades to the app." But still the problem is not fixed,

2

0

Quadro

Contributor

•

51 Messages

@user_fl472l call or use chat you can get a credit on your account towards your bill. i did, because this is crazy.

Like

Reply

2 months ago

0

XfinityAmira

Official Employee

•

4.5K Messages

For troubleshooting purposes, user_fl472l are you noticing the same issue when you check the data usage with the XFINITY app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Quadro

Contributor

•

51 Messages

1 month ago

Has anyone still having the same issue? mine is showing i have use 70GB lol. im sure im up to around 2400 or more already.

9

0

U

user_fl472l

Visitor

•

3 Messages

@Quadro Yes, I am now on my fourth month without any internet data usage showing. What a joke.

Like

Reply

1 month ago

0

U

user_i7goz1

Visitor

•

1 Message

I'm having the same problem. My usage stopped about halfway through Sept and still shows 0gb for all of Oct.

Like

Reply

1 month ago

0

XfinityBenny

Official Employee

•

1.2K Messages

@user_i7goz1 Thanks for adding to the post. Are you checking the usage on the App or the website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Tcalg

Gold Problem Solver

•

277 Messages

There is no way to check data usage on the website.

Like

Reply

1 month ago

0

XfinityJeff

Official Employee

•

421 Messages

Good morning @Tcalg, there is a usage meter you can view on the website if you follow this link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

29 days ago

0

Tcalg

Gold Problem Solver

•

277 Messages

20 days ago

Update: I am now seeing data usage for the month of November. I don't think it's entirely accurate, but it's there. Still nothing from October.

3

0

Quadro

Contributor

•

51 Messages

@Tcalg Last month shown 102gb on my end, which is not accurate. i had to be up around 3200. This month, i know i downloaded about 200gb, but its only showing 42gb.

not sure what;s going on. im on unlimited data, no cap, so im not concern, but its always nice to see how much i downloaded each month.

Like

Reply

20 days ago

0

U

user_fl472l

Visitor

•

3 Messages

My app still shows 0 GB Usage. Maybe I should switch to a cheaper plan if Xfinity thinks I am not using any data?

Like

Reply

20 days ago

0

XfinityKei

Official Employee

•

2K Messages

@user_fl472l I'm sorry to hear your usage meter shows 0, Our team can help. I have some questions to ask so we can find a resolution for you. When did this start? Have you had the chance to log out and back into your app?

If you were to try this web address https://customer.xfinity.com/#/devices#usage are you able to see it on the web?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 days ago

0

Your Home Network

Quadro

Data Usage isn't showing up this month

Tcalg

Quadro

XfinityGabriel

Quadro

XfinityGabriel

Quadro

XfinityJon

Tcalg

user_fl472l

Quadro

XfinityAmira

Quadro

user_fl472l

user_i7goz1

XfinityBenny

Tcalg

XfinityJeff

Tcalg

Quadro

user_fl472l

XfinityKei

New to the Community?