4 Messages
Data Usage Is Way Higher Than Normal And Has Overages
Xfinity app notified me that in the last 7 days I have already went over my data limit by almost 200GB. How is this possible when my usage habits have not changed and and all of the last 5 months since having Xfinity internet I have never exceeded 700GB of data in one month?
where are the tools that measure my usage? I would like to see them, not just the graph the the Xfinity Assistant keeps showing me. I don't want to be overcharged for a miscalculation of my data usage! There is no way I have used that much data in 7 DAYS!!!!
Please help resolve this discrepancy!
user_nrd1y9
4 Messages
29 days ago
Hello? I would like a response?
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Roderic
Visitor
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2 Messages
2 days ago
I've been dealing with this myself. Xfinity said I used 6TB in December when all previous months were under 200 GB. They wanted me to go on an unlimited plan and spend way more money. Good luck with a response though. I'm betting you won't get one. I talked to the CSR's for over 2 hours, escalated my call and then they don't call back when they say expect a call back within 24 hours.
Frustrating to say the least.
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