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Daily voice outages with Netgear CN2050V- please help!
Daily voice outages with Netgear CN2050V- reboot restores for ~6 hours.
New Poster
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5 Messages
Daily voice outages with Netgear CN2050V- reboot restores for ~6 hours.
EG
Expert
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111.2K Messages
2 years ago
The downstream power is on the low / weak side and is out of spec on many of the channels. The SNR is too low or out of spec on most channels as well. And the upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
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EG
Expert
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111.2K Messages
2 years ago
@XfinityDaisy
Me thinks that you are replying to the wrong thread.
https://forums.xfinity.com/conversations/customer-service/starter-kit/644bc7ffdc220818de1cda72
(edited)
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EG
Expert
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111.2K Messages
2 years ago
Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
Have you tried any of those tips ?
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