Starter Kit

When I placed my order for internet, I was told that I had 3 options for getting the starter kit - standard shipping, expedited shipping, or pick-up in store. I opted to pick-up in store (not knowing that the nearest store of over 60 miles away from me). Once I learned this, I called back into xfinity, and requested that my starting kit be shipped to me. The (very friendly) agent I talked to said she could get it shipped, confirmed my address and I thought everything was taken care of. However, it has been well over a week, and I have gotten no confirmation of the shipment or even a mention on my account that a request has been made for the kit to ship.