Visitor
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2 Messages
Starter Kit
When I placed my order for internet, I was told that I had 3 options for getting the starter kit - standard shipping, expedited shipping, or pick-up in store. I opted to pick-up in store (not knowing that the nearest store of over 60 miles away from me). Once I learned this, I called back into xfinity, and requested that my starting kit be shipped to me. The (very friendly) agent I talked to said she could get it shipped, confirmed my address and I thought everything was taken care of. However, it has been well over a week, and I have gotten no confirmation of the shipment or even a mention on my account that a request has been made for the kit to ship.
EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCYvonne
Contributor
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340 Messages
2 years ago
Oh no @user_1b49a3 I am sorry to hear you haven't received your equipment. I will get this shipped out to you right away. Please send our team a direct message with your full name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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