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user_chaserb
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09/19/2026 5:33 PM

Daily outages

We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT.

Please advise, I am in the Orange Park South subdivision in Orange Park FL

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25 days ago

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EG

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122.4K Messages

1 month ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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user_chaserb

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the problem is it goes down maybe 5-10 minutes comes back for an hour or two and then back down for another period of time. By the time it would register at Xfinity, it is back up.

This causes my connection to work to drop and try to reconnect, comes back up, then internet goes out again, my work connection drops, rinse, repeat..,,

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1 month ago

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XfinityEricB

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3.8K Messages

 

user_chaserb Thanks for reaching out to us for assistance with your connection concern while at home. When service is down for a whole area normally we do get a notice, and put it on our website as a known issue. If they aren't showing there when yours goes down it may just be something affecting your home. I too work from home, and know the importance of a stable connection, and would be happy to assist with finding and fixing the cause. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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EG

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1 month ago

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user_chaserb

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29 days ago

nothing from xfinity?

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EG

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122.4K Messages

29 days ago

@user_chaserb 

So have you had a chance to try any of those tips?

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user_chaserb

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@EG​ when it occurs, I check on Xfinity app and it says your home network is down, but shows no outages in Xfinity network. I have run speed tests for the gateway into the house and yes, it shows no signal. My guess is that Xfinity doesn't show an outage because it doesn't just go off and stay off for hours (even though that still happens), but does down for 5-15 minutes, then comes back up. Is it that the outage has to be for over a certain amount of time before Xfinity sees it, and if it "blinks" like this, it won't show as an outage at Xfinity? If this happened once I would say no biggie. But this is happening daily, and multiple times a day and our neighborhood Facebook page has had an increasing number of questions asking "is Xfinity down?". 

Bottom line, it isn't "just my house", it is happening to others.

And I'm not kidding about moving to AT&T; in fact the neighborhood FB page regularly has posts saying AT&T had two installs next door to each other, or my neighbor switched.

I like the speed of Xfinity (currently two G when it is up and running), but dependability has slowly been going down. I really don't want to move to AT&T but when I need to work from home, I want reliability and not a roller coaster ride. 

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28 days ago

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XfinitySeth

Official Employee

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Hey there user_chaserb! If you're still experiencing trouble with service interruptions, we'd love to help. Did you happen to receive our response to the private message you'd sent us?

 

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27 days ago

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user_chaserb

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We are still experiencing the multi times daily "blinking" and no, I have not received received a response to the private message I sent.

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25 days ago

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XfinityAmandaB

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3.6K Messages

 

user_chaserb I apologize if you did not receive our reply to your private message. It was sent last week. I would recommend checking your message history once again so we can continue to assist you there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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25 days ago

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