Regular Visitor
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16 Messages
Daily Outages
Every day this week since Sunday my internet service has randomly dropped out and I’m growing real tired of it. I don’t like paying from for lousy service and unclear explanations. No storms and no planned maintenance, the service just drops outta no where. What qualifies for a credit for the daily occurrence and if it’s even worth it, likely not. I’m regretting extending my service if this what’s it’s going to be.
XfinityAbby
Official Employee
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1.1K Messages
6 hours ago
Hello @Notahappy11 thank you for reaching out! I understand how important it is to make sure that your services are working correctly. I would love to take a look at your account and see what may be going on so that we can get everything resolved for you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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