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selwynclan
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Thursday, February 27th, 2025 7:45 PM

Daily internet outages...what's going on?

Good afternoon. Over the past couple of weeks, we have had almost daily internet outages. I always check the app for outages, but it doesn't show any. Each time we have to unplug and replug the modem/router combo to get internet working again. Any advise? Thank you.

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2 months ago

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EG

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2 months ago

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selwynclan

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Thanks. Some of your troubleshooting tips are not for the average person. Nothing has changed here- no loose cables, no change in equipment... The only difference is that AT&T installed fiber and has been working in my neighbors yard three times recently. I don't know what affect, if any, this would have on us. 

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2 months ago

EG

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@selwynclan​ 

Actually, they were authored with the layman in mind. They have helped countless neophyte readers here over the years. Sorry that they weren't of value to you. ☹️ Good luck !

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2 months ago

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XfinityBenny

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2 months ago

@selwynclan  Thanks for creating a post and sharing your experience. As well for rebooting the modem.  A quick restart is good to restore the connection, but something is going on. A good first step is troubleshooting like EG suggests. That will ensure the modem is fully updated, and check the health of the connection too. Good job checking the basics. Let's use the Xfinity app to test the modem and connection next. I have a link to do so here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. If you continue to experience the loss in connection let us know. 

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selwynclan

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I will have to wait until 4 pm when we are finished working for the day. 

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2 months ago

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XfinityBenny

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790 Messages

@selwynclan Understandable, and no worries we're here for extended business hours if you need further assistance. Let us know if the app took care of everything too, so others can follow the same path. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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selwynclan

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We noticed it's been the last two weeks. During that period AT&T has been working at our next door neighbors three times connecting fiber. Should we have Xfinity come check the outside connections to make sure AT&T didn't mess something up?

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2 months ago

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selwynclan

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My son believes it an issue with/at the node outside. Our internet has been great for months prior to AT&T's work at the node.

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2 months ago

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