3 Messages
Daily Internet Connection issue
Since April this year, we have experienced daily internet connection dropping between 10:00 am to 12:00 pm EST (on and off several times in this time period). This is horrible. It makes my remote work at home impossible. I have extensive meetings in the morning time. Internet connection drop definitely [Edited: "Language"] up my presentations and discussion.
We have reported the issue to Xfinity support multiple times and explained to them the issue pattern. Xfinity technichian came over checked inside of the house and outside of the house and no problem is found. The Moden we rent from Xfinity has been replaced. I dont think this is WIFI issue. My laptop is connected with cable. However the issue is not solved for almost 6 months. On Aug 26, I have suggested Xfinity support to monitor the connection in our neighbord and get a trace on the connection. They said they are going to call me back in 2 days. Until now i haven't got any response yet and the issue is still here.
I'm wondering if anyone has this similar issue? my zip code is 17404. i'm also wondering if there is any other internet service available in this area.
is there anyway i can have talk with a true Xfinity engineer or a support manager?
I relly really need help here. Thanks!
XfinitySara
Official Employee
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1.3K Messages
2 months ago
Hello, @user_505y22! Thanks for taking the time to create a post, with many details, surrounding your connectivity concerns. I'm sorry to hear about the trouble you've had, and I'd love the opportunity to help however I can! While we typically recommend starting with these Connection Troubleshooting Tips, it sounds like you've done most if not all of that already, including having at least one recent Trouble Call (tech visit). So, we'd like to take a closer look. Could you please send our team a direct message?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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EG
Expert
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107.2K Messages
2 months ago
@user_505y22 @XfinitySara
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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