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user_e43d23
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14 Messages

Thu, Sep 2, 2021 8:56 AM

Daily Gateway interruptions

I 'upgraded' my old trusty modem-only unit (mistake!) in Feb with this Arris TG1682G gateway (modem/router). It has been rebooting itself between 3AM-5AM daily ever since. Numerous chats/calls still no go. A tech visited in Jul to replace unit and checked line - still same thing.

Another tech is coming out on 9/1.

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8 d ago

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user_e43d23

Visitor

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14 Messages

8 d ago

Solution: Bought my own cable modem and no more daily reboot.

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user_e43d23

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14 Messages

1 m ago

9/1: Tech replaced the buried cable that ran from my garage to the Xfinity "hub/box" in my neighbor yard.

<did not keep log, at least one reboot in the time period>

9/7: Had two reboots: 3AM and 5AM

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XfinityElizabethA

Official Employee

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240 Messages

Hello @user_e43d23. Thank you for taking some time to let our Xfinity Community know about this issue. I know that internet troubles can be frustrating. You're in the right place to get a ongoing issue taken care of, however. I'd like to take a closer look at your account to see what may be happening here -- if the modem is updating at this time every night, or if it's something else. We may also need to get another technician out to your home.

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
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  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message
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user_e43d23

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1 m ago

user_e43d23

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14 Messages

1 m ago

9/10 Two reboots: 03:13 and 03:34 (I got the modem reboot on video)

Tech came in the PM and did not find any issue. All checked out.

9/13 At least once: 03:42

(edited)

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