Contributor
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15 Messages
Daily Gateway interruptions
I 'upgraded' my old trusty modem-only unit (mistake!) in Feb with this Arris TG1682G gateway (modem/router). It has been rebooting itself between 3AM-5AM daily ever since. Numerous chats/calls still no go. A tech visited in Jul to replace unit and checked line - still same thing.
Another tech is coming out on 9/1.
Accepted Solution
user_e43d23
Contributor
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15 Messages
4 years ago
Solution: Bought my own cable modem and no more daily reboot.
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user_e43d23
Contributor
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15 Messages
4 years ago
9/1: Tech replaced the buried cable that ran from my garage to the Xfinity "hub/box" in my neighbor yard.
<did not keep log, at least one reboot in the time period>
9/7: Had two reboots: 3AM and 5AM
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user_e43d23
Contributor
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15 Messages
4 years ago
9/10 Two reboots: 03:13 and 03:34 (I got the modem reboot on video)
Tech came in the PM and did not find any issue. All checked out.
9/13 At least once: 03:42
(edited)
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