Visitor
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2 Messages
Lose connection
Since my new modem was put in August 14 ever since August 16 every day between 3 AM and 5 AM it goes out for about 2 to 3 minutes then comes back on. So far this is the only time this is happening. So far.
Visitor
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2 Messages
Since my new modem was put in August 14 ever since August 16 every day between 3 AM and 5 AM it goes out for about 2 to 3 minutes then comes back on. So far this is the only time this is happening. So far.
user_e43d23
Contributor
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15 Messages
3 m ago
I 'upgraded' my old trusty modem-only unit (mistake!) in Feb with this Arris TG1682G gateway (modem/router). It has been rebooting itself between 3AM-5AM daily ever since. Numerous chats/calls still no go. A tech visited in Jul to replace unit and checked line - still same thing.
Another tech is coming out on 9/1.
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XfinityChe1
Official Employee
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87 Messages
3 m ago
Hi there @dwcerino1, and thank you for posting to the Xfinity Help & Support Forums to share your experience. I'm sorry to hear about the intermittent connection. I work during those hours and know first hand how much of an inconvenience that could be for me.
Are you still noticing this on your end? I wanted to ask if it's possible this could be due to planned or unplanned maintenance? You can see this information in the My Account App real time. Since this has happened in the past, we can check for past outages to confirm, or investigate further by chatting in a private message.
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://comca.st/3BrfeUW
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Enter "Xfinity Support" here.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
[Permission from and credit given to BruceW]
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