Visitor
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1 Message
Customer Support
My internet drops twice every day and I can't find anyone who will help me. The AI bot on the website is extremely unhelpful and the phone bot is just as bad. I need this fixed because I am not spending $69 a month on something that doesn't work. I somehow got someone who came over to my place once but he didn't fix anything and I don't know what else to do.
EG
Expert
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114.7K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJustinC
Official Employee
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1.8K Messages
17 hours ago
Hello, @user_tj1xf9 thank you for taking time to create a post here over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network staying active. I see one of our awesome forum experts @EG provided a helpful link that has some great information. Were you able to review that to see if it was helpful?
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