We have an Orbi mesh and this modem which we got in 2017. We have to reboot at the worst times wife had conference that dropped out this morning and j heard about it.
Hi @user_5a9fsq Thank you for reaching out on the Xfinity Community Forums. Our expert @EG has provided you valuable guidance to see if the modem is not working correctly. Also, I wanted to chime in and provide you where you can locate the list of modems that are compatible if you decide to replace, please check out Use approved third-party equipment for Xfinity Internet and Xfinity Voice
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Not necessarily the modem hardware. More so, the connection. 😜
(edited)
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
EG
Expert
•
110K Messages
11 months ago
How do you know that it's failing ? Are you getting dropouts ?
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EG
Expert
•
110K Messages
11 months ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
(edited)
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