Visitor
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2 Messages
CT Daily outages
I live in Shelton CT. It seems like every morning between 10- 11am I experience an outage for 15-20 minutes.. In speaking to my neighbors, they have the same experience and my xfinity app will show outages in my area. When will this get corrected? Why do they happen at about the same time which is prime meeting time when working from home? If there is planned maintenance, it should be done at off hours. I would say this has been going on for a few months this week it has been daily!
Please help
XfinityAirelle
Official Employee
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3K Messages
26 days ago
Thanks for flagging this — we know how disruptive a mid-morning interruption is when you’re working from home, especially if it’s happening around the same time each day.
What you’re describing in Shelton sounds like either recurring maintenance on the local network or an impairment that keeps resurfacing and triggering short service interruptions. Our goal is always to schedule work overnight, but there are times when crews have to be on lines during the day for safety or to coordinate with third parties (power, municipal permits, road work). That can make the timing feel very predictable on your end.
Our team would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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