Hi there @user_1c503e! Thank you so much for taking the time to reach out to Xfinity Support. So that we can get started on checking the status of your request, please feel free to shoot us a private message with your details. We will pick things up from there.
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
•
2.3K Messages
1 month ago
Hi there @user_1c503e! Thank you so much for taking the time to reach out to Xfinity Support. So that we can get started on checking the status of your request, please feel free to shoot us a private message with your details. We will pick things up from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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