New Poster
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3 Messages
Correct WIFI password not recognized
My Xfinity wifi was working great up until yesterday. Some of my devices are not recognizing the correct password. A number of devices tell me incorrect password while others are able to connect with the existing credentials. I've confirmed my password is correct in my xfinity account. I've tried rebooting the modem, clearing web cache, forgetting and re-entering network info and resetting individual devices with no luck. I do not have xFi pods, just the modem.
This is the same problem listed in the thread below:
Any help is appreciated. Thanks.
XfinityAngie
Official Employee
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1.8K Messages
3 years ago
@Sbardo, It sounds like you have done all the right things to try to solve this issue. If you are still having trouble, please send us a direct message so that we can go through some troubleshooting steps with you.
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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EG
Expert
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110.2K Messages
3 years ago
@user_c9d6e1
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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