Visitor
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1 Message
Correct Wifi password not being recognized XFi Gateway
I am having this same issue as some other people that have posted here. Some devices such as my smart lights and ring chime pro are connecting to the wifi, but other devices are not, saying "Incorrect Password." I've tried using the app to reset the password, unplug and re-plugging in the router, and spoke to a service representative that have tried all standard network health tests and automated resets, etc. protocols.
It seems to be sporadic... sometimes the wifi works fine for days and then suddenly this issue happens and half the devices can't connect to wifi even though password has never been changed. Please advise.
Related post that didn't have a clear resolution: https://forums.xfinity.com/conversations/your-home-network/correct-wifi-password-not-recognized/62316d2878dbaf3b1687f7f8
flatlander3
Problem Solver
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1.5K Messages
3 years ago
Have you tried forgetting the network on the devices that won't connect and then try to rejoin your network, and does that work? If it does, there is an explanation of why that can happen that involves the hardware crashing, then doing a encryption key-gen on the next boot.
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EG
Expert
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118.3K Messages
3 years ago
@user_77ea2d
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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