Skip to main content
stacyc23
1st Topic

Visitor

 • 

2 Messages

09/06/2026 1:03 PM

Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! 

I downloaded a program called pingplotter and got these results:

Question

 • 

Updated 

35 minutes ago

13

1

0

Oldest First
Selected Oldest First
XfinityFrank

Official Employee

 • 

2.6K Messages

1 day ago

Hi there, @stacyc23. Thanks for reaching out to us here on the Community Forum and sorry to hear you're experiencing packet loss while playing games. Could you share what game is a problem or is it all games?

2

0

stacyc23

Visitor

 • 

2 Messages

All games. I have tried everything 

Like

Reply

48 minutes ago

0

XfinityFrank

Official Employee

 • 

2.6K Messages

Thanks, @stacyc23. Gaming traffic should be routing to different servers for different games. Are you perhaps having any issues doing anything else like streaming or browsing? If it is all games, it would indicate an overall connection issue. If other online activities are fine, could you list specifically the games with the problem? That would help narrow things down. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

35 minutes ago

0

forum icon

New to the Community?

Start Here