Skip to main content
user_tyebj3
1st Topic

Visitor

 • 

1 Message

Thursday, April 16th, 2026 1:48 AM

Constant small outages

Has anyone has problems with constant small, and occasionaly 1-3 hour long outages?
Along with repeated customer service experiences where they keep doing the same thing and it never resolves the problem?

I suspect the problem in in our area, not our specific property. 22 month and a tech is going to come out with a third replacement modem. I find it hard to believe they keep going bad that quickly.
I've tried to escalate this to get a more thorough investigation, but XFinity just keeps repeating the same steps.
XFinity makes it incrediblt hard to find someone who can help resolve this.
Any thoughts or advice? I have limited options in my area, but some other high speed networks are moving into the area. I'll keep working with XFinity to resolve this, but hopefully I'll get a more reliable option soon.

Humorous side note, this is the disclaimer Cfinity puts with their AI assistant. Really speaks to how much they care about good service.
"Responses are AI generated and content may contain errors, omissions, inaccuracies, incorrect statements, and outdated information."

Question

 • 

Updated 

18 days ago

41

2

0

Oldest First
Selected Oldest First
XfinityRay

Official Employee

 • 

3.9K Messages

22 days ago

Hi, @user_tyebj3! I am sorry to hear that your service is intermittent. We want your service to be reliable and will help in any way that we can. I have some questions so I can get on the same page. We need some more information.

 

1. Are you noticing any patterns to when the service is going in and out like in the evening? 

2. Is this affecting WiFi, while wired to the modem, or both?

3. Is the coax line between the inside wall outlet and the back of the modem finger tight and without any splitters?

0

0

user_0qebwu

Visitor

 • 

1 Message

21 days ago

For the last couple days we have had constant outages it’s getting ridiculous 

3

user_vfnp4w

Visitor

 • 

1 Message

Yep. Services issues / outages all day long with micro slices of functionality throughout.

Like

Reply

20 days ago

0

XfinityCliff

Official Employee

 • 

204 Messages

Hello @user_0qebwu and thank you for posting your concern on our Xfinity Community forums.  

Having unexpected service interruptions can be frustrating, but we are here to help!

As you've indicated that this has been ongoing for the past couple of days, we would be happy to take a look at your services to see if we can determine the cause.  If you could please send us a Direct Message* that includes your full name and service address using the handy instructions below, we can take a deeper dive into this for you and assist you with ensuring a stable connection. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

XfinityMatthew

Official Employee

 • 

1.8K Messages

@user_vfnp4w When checking for service interruptions online are you seeing them reported in the area? If not there may be some troubleshooting we can do to help. 

https://www.xfinity.com/support/articles/check-service-outage

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 days ago

0

forum icon

New to the Community?

Start Here