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Tuesday, October 8th, 2024 2:31 AM

Constant packet loss when using internet

Having intermittent and constant packet loss across all devices, i pay quite a bit a month for upgraded internet to avoid this issue and it is still a problem. Constant packet loss when online on computers whether wifi connected or ethernet, intermittent issues with streaming services. Upon using xfinity for the first time there were no issues the first 2 to 3 weeks. Now it is nonstop. You would not think this would be an issue when paying for 1200 mgbps speeds. Please help. 

Expert

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107.1K Messages

2 months ago

Official Employee

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1.6K Messages

2 months ago

 

user_983pes Thank you so much for your post for help with your connection issues. Have you had a chance to check out the support page EG was able to share it comes in handy. If you have checked it out and did not resolve your issue check out the Check your Signal Levels section, feel free to share it here just be sure to remove private information like MAC addresses or your IP so we can check out your connection with you. 

 

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