Visitor
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1 Message
Constant outages
I have been a customer for 13 months and every one of those 13 months there has been an outage with my service.
Never had this issue with Fios. Why is this a continuing problem?!
Do better!!
Visitor
•
1 Message
I have been a customer for 13 months and every one of those 13 months there has been an outage with my service.
Never had this issue with Fios. Why is this a continuing problem?!
Do better!!
XfinityCliff
Official Employee
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295 Messages
4 hours ago
Hello @user_yet393, and thank you for posting on our Xfinity Community forums!
I can definitely understand how frustrating that must be, especially when it’s been happening consistently over such a long period. We truly appreciate you sticking with us and sharing your experience.
To help us get a clearer picture, can you tell us a bit more about the outages you’ve been experiencing? For example, are they occurring at certain times of day, or do they seem more random? Is there any common occurrence when they happen such as bad weather or temperature?
Also, during any of these instances, have you had a chance to use the Xfinity app to check for known outages in your area or run troubleshooting steps?
The app can often identify underlying issues and provide real-time updates.
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