Constant Latency Issues

Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is primary channel)

CM Error Codewords
Channel ID	20	17	18	19	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	44	45	46	47	48
Unerrored Codewords	2261798171	562223845	562227822	562258112	562261486	562266861	562279865	562293015	562294229	562312688	562324154	562325277	562341902	562348637	562355734	562368691	562372626	562382327	562390370	562403465	562411612	562411766	562426685	562438018	562446137	562450299	562458997	562470971	562482994	562486703	562492247	2261798171
Correctable Codewords	670497170	33	36	25	25	55	64	49	72	66	84	106	115	138	155	184	134	129	135	212	126	162	207	187	173	177	238	209	231	214	139	670497170
Uncorrectable Codewords	264	0	0	0	0	0	0	0	0	0	32	36	74	136	146	109	122	113	108	99	167	266	291	279	296	288	319	329	351	383	408	264

Upstream	Channel Bonding Value
Channel ID	1	2	3	4	5	6
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	10 MHz	16 MHz	22 MHz	29 MHz	35 MHz	40 MHz
Symbol Rate	2560	5120	5120	5120	5120	2560
Power Level	38.3 dBmV	38.5 dBmV	39.5 dBmV	40.3 dBmV	40.8 dBmV	41.3 dBmV
Modulation	QAM	QAM	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

Downstream	Channel Bonding Value
Channel ID	20	17	18	19	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	44	45	46	47	48
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	507 MHz	483 MHz	489 MHz	495 MHz	513 MHz	519 MHz	525 MHz	531 MHz	537 MHz	543 MHz	549 MHz	555 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	639 MHz	645 MHz	651 MHz	657 MHz	663 MHz	669 MHz	850000000
SNR	40.8 dB	41.0 dB	41.1 dB	41.1 dB	41.2 dB	41.0 dB	41.1 dB	41.1 dB	41.1 dB	41.0 dB	41.0 dB	40.9 dB	41.0 dB	40.9 dB	41.1 dB	41.2 dB	41.3 dB	41.3 dB	41.4 dB	41.1 dB	41.5 dB	41.7 dB	41.5 dB	41.6 dB	41.5 dB	41.3 dB	41.5 dB	41.6 dB	41.4 dB	41.5 dB	41.7 dB	41.8 dB
Power Level	7.4 dBmV	7.4 dBmV	7.3 dBmV	7.5 dBmV	7.4 dBmV	7.3 dBmV	7.4 dBmV	7.6 dBmV	7.6 dBmV	7.6 dBmV	7.5 dBmV	7.3 dBmV	7.2 dBmV	7.1 dBmV	7.5 dBmV	7.9 dBmV	8.3 dBmV	8.5 dBmV	8.7 dBmV	9.0 dBmV	9.1 dBmV	9.2 dBmV	9.3 dBmV	9.4 dBmV	9.4 dBmV	9.4 dBmV	9.4 dBmV	9.3 dBmV	9.2 dBmV	9.0 dBmV	9.1 dBmV	10.8 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

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XfinityJeff

Official Employee

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841 Messages

19 hours ago

Good morning @user_x2tzyr, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that also works from home, I know how frustrating service issues can be, but you have come to the right place for assistance with this issue. Just a few questions to help narrow down what could be causing these issues. Do you know if there is a splitter that is connected between the modem and the coax wall outlet? Are there any devices hard-wired to the modem, and if so have you tried swapping ethernet cables? Do these issues seem to occur at different times of the day, or around the same time?

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user_x2tzyr

Constant Latency Issues

XfinityJeff

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