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user_2432d3
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Visitor

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1 Message

Thursday, November 24th, 2022 5:34 PM

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Constant issues

Why does my area constantly have issues? Almost every single day, I either wake up, or come home from work to my xfinity app saying there's an outage in the area. I would really like to know why this is happening and why anybody should even be paying to have xfinity.

Question

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Updated 

3 years ago

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CCJennifer

Problem Solver

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743 Messages

3 years ago

Hello @user_2432d3! Thank you for reaching out. I hate to hear you're experiencing interruptions with your service. We're happy to look into this for you. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

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