Visitor
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1 Message
Constant internet drops
I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM
Visitor
•
1 Message
I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM
user_qg1mre
Visitor
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1 Message
2 days ago
Same here. Constantly dropping in and out but when I check the Xfinity app it says no outage in my area.
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XfinityCliff
Official Employee
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523 Messages
2 hours ago
Hello @theronleany, and thanks for reaching out with your concerns on our Xfinity Community forums!
I can understand how disruptive that would be, especially if the connection is dropping during work, streaming, gaming, or video calls. We'd like to learn a little more about what's happening so that we can help narrow down the cause.
When these drops occur, are all devices in the home affected or only certain devices? Do you notice the issue on Wi-Fi, hardwired connections, or both? Approximately how often does it happen throughout the day, and have you noticed whether it occurs at specific times or appears completely random?
How long has this been going on, and has anything changed recently, such as new equipment, a gateway swap, network changes, or service upgrades? When the connection drops, do the lights on the modem/gateway change at all, or does the equipment appear to stay online while the internet becomes unavailable?
Any additional details about the frequency, duration, and behavior of the drops will help us better understand what's happening and determine the next steps.
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