Constant internet dropouts

I am having the same problem since the speed got upgraded - the internet drops periodically for just a few seconds and then comes back on. It is happening with lap top connected trough wifi and also one with the ethernet directly to the modem. Help desk is no help and keeps rebooting the modem and rnning the diagnostic test. Event the technician didn't find anything and said the problem us home wiring some voltage issue which I don't understand. I have the XB7 modem. Any help would be appreciated.

Have been having similar issues for about 2 months, usually on weekends but today (Friday)  it's happened at least 6 times already.  Very annoying.  Have had Xfinity at this address for almost 14 years and never had problems like this.  Working from home it's essential to have continuous access to the internet.  Intermittent, short outages, not weather-related!

Hello and thank you! I really appreciate you being a member of the Comcast Family! First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with the constant drops in service. I understand how you feel working from home myself and could not do my job if my experience was like yours. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

@ComcastThomasF Which poster are you responding to ?

Hello Thomas, I've been on the Twitter support line with a Comcast support person.  Have provided my acct info and details of the issue.  Don't want to tie up too many resources but your response is appreciated.

For whats its worth, your network card has a option to let your computer to shut off the network card to save energy, some network cards, realtec is bad, dont commicate this very good with the router, causing disconnects, you can disable option with a simple click on your network card...

It appears there was some water permeating the conduit (from pole to the house) causing these intermittent outages with freeze/thaw cycles.  The conduit was replaced this morning so too early to tell if this was the fix.  I'll come back with an update if the issue persists but otherwise you may assume that was the problem.  Cheers, all!

Wonder how the original poster is making out ?

@ComcastThomasF I was having a private chat with you and others for my frequent internet drop outs for just few seconds for the past 6 weeks. It still hasn’t been resolved despite 35 private messages before it disappeared during the relaunch of the Community Forum. I am having to restart this conversation as I have run out of options to get this fixed. There has been 3 techs who have come to my house 3 different times to fix this and numerous attempt by people like you to fix this remotely. Still no solutions. All my equipments and wirings have been replaced. If this doesn’t get fixed, I will have no choice but to change providers as I can’t have this drop out happenings during COVID period. 
Can you please help??

thank you 

I can add to the list of customers suffering this problem here in Chicago - Internet loss for 30-120 seconds every few hours - both Wi-Fi & hardwired ETH connections.  I am BYOD, an Arris SVG2482AC modem in bridge mode hooked to a separate Wi-Fi Router.  Had poor speed a couple months ago, tech was out & replaced most cabling.  Was good for awhile after that, but a few weeks ago started getting Internet drop outs.  I don't think the Arris ever disconnects from Comcast.  It's logging stinks (nonexistent), but since it takes it long enough to re-establish a lost connection I would think I'd see it.  As well, the Router is feeding a syslog DB and I see no WAN drop outs recorded from it's side.  Power Levels & SNR have deteriorated a bit since the tech was here, but nowhere near as bad as it was before his work, and before then I didn't get drop-outs, just poor speed.  It seems that the modem maintains it's connection to Comcast, but upstream of that there is a problem.  Have not called service yet, because I really am not looking forward to 4x "please reboot your modem" to get escalated to replacing all the cabling again.  Hoping to see it pinpointed better in forums. Even more interesting is although the Xfinity status center says I'm all good, the outage map for my ZIP says "Voice, TV, Internet are unavailable", unplanned, 2500+ affected.  That has been there for at least a few days already???

   ---Scott---

Commenting out of Hartford, CT area. Just started experiencing very early one morning this week with an Arris TG1682G modem. My google home and my tv access access functioned was working, but could not access the internet. Thought my ethernet cable or pc card went. Changed cable - still no connection. Connected my Chromebook via wifi - still no connection which I guess meant I have service but no internet connection. (Sorry, not sure how to explain it). Finally came back about 10 minutes after I rebooted while I was trying to search for something else to try on my cell phone.

Just happened again but after shutting modem/pc down twice it still didn't come up. Then just "miraculously" connected yet again on both the pc AND the Chrombook - so clearly it is NOT my hardware. 

When I tried to check for an area outage, of course, it "went down." Now shows all good (of course). Account information just says "Having issues? Reboot modem (DUH)."

I run a home based business. Looking at the forum, this sounds like a not so uncommon problem.

Only just switched to Xfinity 9 months ago and in a 2 year contract. Not a happy camper if I have to put up with this.

All. If you wish, please create new topics of your own here on this board detailing your issue. Thanks. The original poster has not returned. Thread now being closed.