Visitor
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1 Message
Constant Internet Disruption
Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from home and it has erased many reports. Xfinity is going to cost me my job if they do not resolve this issue soon. I am not going to tolerate these outages especially with no storm going on. This is ridiculous having to deal with this especially what I pay each month. It took me 2 hours longer to complete reports today because of the outages and several times to get through my TV show. I am fed up so if this does not get resolved soon then I am going to find another internet provider and not give Xfinity another dollar/
XfinityDemitrius
Official Employee
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3K Messages
18 days ago
Hey @mfickle, Thank you for taking the time to reach out and share your experience with the Xfinity services. We can certainly assist in troubleshooting the Xfinity Internet service. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs. Let's go ahead and take a look at some things.
When you notice the disruptions, do you see any notification of a service interruption taking place within the Xfinity App? It is important to note that service interruptions are neighborhood wide while you may just be experiencing issues at your residence. You may just be experiencing intermittent connection due to signal quality issues or more at your home.
Have you visited our 'Internet Troubleshooting Tips' knowledge base to see what you should check for within the home along with some additional troubleshooting steps such as locating the signal levels and more? When you get the change, please follow these steps and share your signal levels with us so we can check to see if anything is outside our recommended specifications.
We hope to hear from you soon.
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