Constant Internet Disruption

Since early June 2026, my internet constantly goes out multiple times in a day then it will work well for about a week to week and a half then it acts up again. Many times, it happens on Saturdays. We can't even get through a movie without having to reboot several times. Additionally, I work from home and it has erased many reports. Xfinity is going to cost me my job if they do not resolve this issue soon. I am not going to tolerate these outages especially with no storm going on. This is ridiculous having to deal with this especially what I pay each month. It took me 2 hours longer to complete reports today because of the outages and several times to get through my TV show. I am fed up so if this does not get resolved soon then I am going to find another internet provider and not give Xfinity another dollar/

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XfinityDemitrius

Official Employee

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3.1K Messages

2 months ago

Hey @mfickle, Thank you for taking the time to reach out and share your experience with the Xfinity services. We can certainly assist in troubleshooting the Xfinity Internet service. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs. Let's go ahead and take a look at some things.

When you notice the disruptions, do you see any notification of a service interruption taking place within the Xfinity App? It is important to note that service interruptions are neighborhood wide while you may just be experiencing issues at your residence. You may just be experiencing intermittent connection due to signal quality issues or more at your home.

Have you visited our 'Internet Troubleshooting Tips' knowledge base to see what you should check for within the home along with some additional troubleshooting steps such as locating the signal levels and more? When you get the change, please follow these steps and share your signal levels with us so we can check to see if anything is outside our recommended specifications.

We hope to hear from you soon.

user_8uu4kt

Visitor

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1 Message

1 month ago

This happens to me too. Almost every other night, it will start cutting in and out around 10PM, and if I were still taking online classes it would probably cause me to fail them. It also cuts out randomly during the day, and in fact this happened today while I was having a JOB INTERVIEW online, so that was definitely unhelpful. I lost most of the interview to the outage.

This has been going on for months. And it's not happening when there's any sort of scheduled outage. In fact, when it happens, the Xfinity app claims that everything is running just fine. NO, IT ISN'T.

XfinitySeth

Official Employee

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1.7K Messages

I understand how frustrating it is to deal with internet connection issues user_8uu4kt, so the last thing we want is for you to be experiencing them regularly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

1 month ago

user_h4shfb

Visitor

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8 Messages

I live in the Greenwood, Indiana area and this is happening to me as well. My 800 gb Internet was working great until early July 2026. Then, I started experiencing up to 3 minute delays, quick drops and internet disconnections where my devices would need to reconnect. I was told that the service in my area was being worked on in August and that would fix the issue. It did not!!

I have had two separate technician calls to my house and since this happens randomly, many times during the day, they claim they can't see it and thus, can't work on it. They go on to say that my signal is great. The coax lines have been inspected and found to be great (all replaced in 2023 by Comcast Techs). No frayed coax, no loose connections, and no corroded parts. My modem/router was replaced with a NEW Xfinity device. My plan was increased to the 1gb plan... No change...issues persist!!

If you look through these Forum threads you will see that there are many experiencing these issues. Perhaps it is time to vote with our wallet and change to another Gateway. Xfinity has a poor track record when it come to Customer/Service Support and after three months of complaining, I do not see them actively trying to address and fix these issues!!!

30 days ago

user_h4shfb

Visitor

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8 Messages

BTW, I was asked to contact them directly (as above). No help.

30 days ago

Your Home Network

user_qe9451

Constant Internet Disruption

XfinityDemitrius

user_8uu4kt

XfinitySeth

user_h4shfb

user_h4shfb

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