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user_ywwuy5
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6 Messages

08/20/2026 5:34 PM

Consistent outages - not good enough

What is happening? 

I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. 

- it started with a local area outage (possibly due to weather) 

- since then, I have had over 10 router restarts and lost connections 

- followed by another local area outage today 

Really frustrating and not good enough. 

I work remotely so unless this gets resolved will need to switch provider to a more reliable service 

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4 hours ago

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user_42xs2w

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3 Messages

24 days ago

Same the past few months it has been outage after outage and sometimes its out for multiple days. So unreliable

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XfinityThomasD

Official Employee

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2K Messages

 

user_42xs2w I can understand how frustrating it can be when things are not working properly, especially when you rely on them if you work remotely or just for home needs. Since your comment was from a few days ago, have you noticed any further interruptions or reported events from the Xfinity app or website?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

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user_ywwuy5

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6 Messages

Yes 

interruptions pretty much every day. 

so embarrassing for me to have these issues every day, working remotely, to have such unreliable service. 

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12 days ago

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user_ywwuy5

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6 Messages

2 or 3 of the outages were for the whole local area and lasted hours 

but since the first one of those, I also experience outages several times per day/week - and Xfinity app/support goes offline and can't tell me whether it's my router or an issue affecting many 

I try all of the restart, tighten wires, etc steps, and it does not resolve at the time, and keeps reoccurring. 

for years everything was so smooth and great performance so disappointing to now have this 

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12 days ago

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XfinityMarcus

Official Employee

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2.4K Messages

22 days ago

@user_ywwuy5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your service being disrupted recently. We know how important working service is and would like to get a better understanding of what is going on. When you check the status center is there a listed estimated time of service restoration? You can check here: https://www.xfinity.com/support/articles/check-service-outage

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user_ywwuy5

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6 Messages

And another outage. Every day. 

well, at least AT&T are putting some fibre in the area soon. Maybe I'll actually be able to go 24 hours without an outage. 

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10 days ago

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XfinityJorge

Official Employee

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3.3K Messages

Hi there! Thanks for the response and we are here happy to help look into what is going on in your area. Please send us a DM. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 days ago

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user_ywwuy5

Visitor

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6 Messages

4 hours ago

Update: I managed to get a technician to come out (it was a bit challenging to break through the chat bot in the app who just wanted me to keep switching it on and off again... and again... and again) - who made a few updates to the hardware .... everything has been more stable since - thanks very much. 

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user_ywwuy5

Visitor

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6 Messages

4 hours ago

Eventually broke through the endless cycle of the chat bot telling me to reboot the router in the Xfinity app - a technician came out and did a couple of "filter" fixes and installations, and has been really smooth since then 🤞 

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