Skip to main content

    Support

    Offers

U
user_ddy6jl
1st Topic

2 Messages

Monday, January 6th, 2025 12:12 AM

connectivity with https://www.twitch.tv/

So I was live streaming on https://www.twitch.tv/ for a month or two before this problem started, but just recently the connectivity with twitch recently has been dropping completely for about 20 seconds, every 30 minutes or so, resulting in the broadcast crashing. I've reset the modem to the factory settings, tried plugging the ethernet into another port on both the computer and the modem. Another computer on my network is also experiencing problems, not with streaming, but with download speeds suddenly dropping. What can I do to resolve this issue?

Question

 • 

Updated 

3 months ago

53

3

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

3 months ago

Thank you for reaching out to us here @user_ddy6jl. I will be happy to look into any service issue from here for you. Have you ran through the troubleshooting steps on the Xfinity app for those issues? Do you use an Xfinity modem, or do you have one of your own?

2

0

user_ddy6jl

2 Messages

hey @XfinityJohnG  i use an xfinity modem. and yes ive done the troubleshooting steps on the Xfinity app.

Like

Reply

3 months ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are glad to take a closer look at this for you @user_ddy6jl!  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

EG

Expert

 • 

109.9K Messages

3 months ago

@user_ddy6jl @XfinityArmand 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

user_32elvt

1 Message

3 months ago

Have you had any luck yet? I am having the same exact issue, and its only been like this the last few months. To the point where im considering switching ISP

1

0

XfinityLinda

Official Employee

 • 

1.7K Messages

@user_32elvt Sorry to hear about the trouble. If we may assist, please post your question publicly, so it will open a ticket for assistance with us. We'd be happy to check into your service concerns. We look forward to hearing back. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here