Visitor
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1 Message
Connection
Just bought a gateway, and it randomly disconnects and will not reconnect until it decides it's good and ready to do so. The assistant on the app has been no help.
Visitor
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1 Message
Just bought a gateway, and it randomly disconnects and will not reconnect until it decides it's good and ready to do so. The assistant on the app has been no help.
EG
Expert
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111K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRichard
Official Employee
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2K Messages
21 hours ago
Hi there, @user_bant2v ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your modem. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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111K Messages
20 hours ago
@user_bant2v
Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.
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