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user_0w5gto
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4 Messages

Monday, January 20th, 2025 7:33 PM

Connection

Our PS4 will not connect to our bodies. I have tried all Playstation and Xfinity troubleshooting and it still will not connect. Both blame the other for the problem. 

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16 days ago

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XfinityGabriel

Official Employee

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2K Messages

16 days ago

 

user_0w5gto, Hi! Thanks for reaching out. I know how important it is to be able to play your Playstation without any connection issues as a gamer myself. I am sorry to learn about this experience. You've reached the right place. We are a team of experts who are dedicated to providing solutions to connection concerns such as this over social media. We can help. Have you checked if you are experiencing issues with multiple devices? 

 

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user_0w5gto

4 Messages

Yes. The only other problem we have is the Internet connection drops on my laptop. 

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16 days ago

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XfinityGabriel

Official Employee

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2K Messages

 

user_0w5gto, Thanks for letting us know. If you were to run an internet health test via the Xfinity app like in this link here, what results does it pull for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_0w5gto

4 Messages

I did all the troubleshooting steps via Xfinity virtual assistant. Isn't that what this is? No trouble found. I also did all the troubleshooting Playstation recommended. Also no trouble found. And they said it's an ISP problem. 

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16 days ago

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XfinityJanelle

Official Employee

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1.4K Messages

We are happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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EG

Expert

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108.3K Messages

16 days ago

Concern moved here to the Home Networking help section. 

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