Connection

My first few months of the service i had absolutely no issues with connections. I could watch and stream movies for hours and never an interruption or loss of connection. Now over the last 4 months horrible trying to connect and always loses connections during viewing. It sometimes take 20-30 trys just to connect and loses connections multiple times while in use. I live same area and use my laptop in same room as i did when i initially signed up for the service. I feel like ive been paying and getting ripped off.

Responses

XfinityJeniece

Official Employee

•

2.7K Messages

25 days ago

user_1d7t9x Hey there, thanks for reaching out through Xfinity Forums regarding your services. I know how important it is to stay connected while streaming! I do a lot of streaming on my services as well. You have reached the right place to get to the bottom of this issue. Have you tried any of the troubleshooting tips to resolve the connection issue put together by our awesome experts, https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c?

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user_1d7t9x

Connection

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