Connection to games keeps dropping

I have been having this problem for months. Infinity has been out to the house several times troubleshooting. They ended up replacing wiring and the cable box at the street.

Have gone thru all of the troubleshooting steps sent my way and still a problem.

I hooked up a wired Ethernet cable to see if that would help but still dropping games (almost always at a critical point in the game of course).

Can someone help?

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XfinityAirelle

Official Employee

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2.9K Messages

2 days ago

user_kcj06v

Thanks for sharing all those details—we know how frustrating it is to keep losing connection, especially in the middle of a game. It sounds like you’ve already done a lot of the right things: multiple tech visits, wiring replaced, even testing with a wired connection.

We would like to look into some account specifics. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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EG

Expert

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113.3K Messages

2 days ago

@user_kcj06v @XfinityAirelle

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

user_kcj06v

Connection to games keeps dropping

XfinityAirelle

EG

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