Skip to main content
nstak1ll
1st Topic

Visitor

 • 

1 Message

Thursday, July 3rd, 2025

Connection repeatedly drops ever since Xfinity sent me a message saying an outage was in the area. Anybody know of any fixes?

About 2 weeks ago or so I received a txt message saying that there was an outage. Later that day I received a message saying everything should be working normally. Ever since then I have experienced frequent internet timeouts on all devices. When I dug into my modems log files, I found many errors most notably event codes 4 , 24 and Lost MDD timeout. I then went to Xfinity website and did the troubleshooting your connection and it said everything was fine. I ended up going to best buy and buying a new modem, I had it activated and set up and the issue persisted. The log files are filled the same errors i was getting on my previous modem and the disconnects still happen multiple times a day. I contacted an agent through xfinity assitant who "boosted my signal" said it was 27% - ??? Disconnects continued to happen over the next couple of days. I contacted an agent again and they sent an "advanced" signal to correct my issues. That was today so well see what that does.

Here are the logs from today which were also similar to my previous modem. I double checked my cable connections and am certain there are no splitters. It has worked fine for a couple years with no issues until this temporary outage. Also I noticed on the 193 OFDM PLC it has 25 uncorrectables ? not sure what this is all about. SOMEONE PLEASE HELP lol ,

07/03/2025 15:17:20

Notice

Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 3:17 PM


07/03/2025 14:57:40

Notice

Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:57 PM


07/03/2025 14:57:27

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 14:52:10

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 14:51:40

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 14:41:46

Notice

Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:41 PM


07/03/2025 14:30:10

Notice

Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:30 PM


07/03/2025 14:29:37

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 14:29:09

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 12:48:28

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 12:43:05

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 12:42:25

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 11:44:41

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 11:40:23

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 11:39:49

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 10:56:11

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 10:55:33

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:55:36

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:52:29

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:52:17

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:28:40

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:24:34

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 08:24:19

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 06:28:23

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 06:26:32

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 06:25:58

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 05:57:46

Notice

CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 05:54:37

Notice

CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;


07/03/2025 05:54:24

Warning

Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;

43

Locked

256QAM

711000000 Hz

0.3 dBmV

40.9 dB

0

0

193

Locked

OFDM PLC

957000000 Hz

-0.1 dBmV

44.0 dB

1590833649

25

 

 

Question

 • 

Updated 

25 days ago

 • Edited

13

1

0

Oldest First
Selected Oldest First
XfinityJustinM

Official Employee

 • 

181 Messages

25 days ago

Greetings @nstak1ll , thank you for taking the time to give us a timeline, and breakdown of the troubleshooting steps that have already been attempted. We definitely want to get you back to enjoying a consistent and reliable connection. I would like to take a closer look at your network in direct message. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

0

0

forum icon

New to the Community?

Start Here