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Connection repeatedly drops ever since Xfinity sent me a message saying an outage was in the area. Anybody know of any fixes?
About 2 weeks ago or so I received a txt message saying that there was an outage. Later that day I received a message saying everything should be working normally. Ever since then I have experienced frequent internet timeouts on all devices. When I dug into my modems log files, I found many errors most notably event codes 4 , 24 and Lost MDD timeout. I then went to Xfinity website and did the troubleshooting your connection and it said everything was fine. I ended up going to best buy and buying a new modem, I had it activated and set up and the issue persisted. The log files are filled the same errors i was getting on my previous modem and the disconnects still happen multiple times a day. I contacted an agent through xfinity assitant who "boosted my signal" said it was 27% - ??? Disconnects continued to happen over the next couple of days. I contacted an agent again and they sent an "advanced" signal to correct my issues. That was today so well see what that does.
Here are the logs from today which were also similar to my previous modem. I double checked my cable connections and am certain there are no splitters. It has worked fine for a couple years with no issues until this temporary outage. Also I noticed on the 193 OFDM PLC it has 25 uncorrectables ? not sure what this is all about. SOMEONE PLEASE HELP lol ,
07/03/2025 15:17:20 |
Notice |
Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 3:17 PM |
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Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:57 PM |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:41 PM |
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Successful LAN WebGUI login from [Edited: “Personal Information”] on 07/03/25 at 2:30 PM |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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CM-STATUS message sent. Event Type Code: 4; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 14; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Notice |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 13; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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Warning |
Lost MDD Timeout;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1; |
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43 |
Locked |
256QAM |
711000000 Hz |
0.3 dBmV |
40.9 dB |
0 |
0 |
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193 |
Locked |
OFDM PLC |
957000000 Hz |
-0.1 dBmV |
44.0 dB |
1590833649 |
25 |
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