Visitor
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1 Message
connection keeps dropping - packet loss
I'm having ongoing packet loss / connection drops when I'm on work calls (Teams). It's driving my insane. I've reached out to Xfinity and my work IT department multiple times. Xfinity keeps "upgrading" me but it's not fixing the problem. What other options do I have?
EG
Expert
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120.9K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityOrlandoM
Official Employee
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3.7K Messages
3 hours ago
@user_5plwot
Thanks for reaching out to us. We do apologize for any inconvenience you're experiencing with your services. Did the information that @EG provided help resolve any of your concerns?
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