2 Messages
Connection issues
My internet loses connection occasionally and I have to reconnect to apps, etc that I'm in.. and sometimes lose my progress. I would like this resolved please seeing how I'm paying 122$/month when it started as 70$/month.. without explanation why price was raised. Thank you for help.
XfinityJeniece
Official Employee
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3K Messages
1 year ago
Hey there, @user_4kf8e7, thanks for reaching out through Xfinity Forums regarding your connection. We would be happy to help you with troubleshooting. Have you tried any troubleshooting steps already?
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user_4f96a0
Visitor
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2 Messages
1 year ago
Same happens to me every week. I have a live ping going to google and I can see the packet loss. Everything will be fine, then no internet for a second, then everythings back, over and over for all ethernet connected machines. I havent found a solution yet.
Ive rebooted the modem, replaced the modem, replaced the coax, power cycled the PCs (This has been happening for the last 3 months). I checked the ground wire outside. No luck. Hopefully we can get this resolved soon!
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