Skip to main content

    Support

    Offers

E
erase_ego
1st Reply
1st Topic
1st Like

Visitor

 • 

3 Messages

Saturday, June 25th, 2022 3:16 AM

Closed

Connection drops every 15 minutes

Since last 5 days or so I am noticing connection getting dropped every 15 minutes. I am in the Houston area. I tried restarting the gateway, restarting the modem etc. Also, I contacted Support online with no luck. 

I have seen in this forum that there is at least one other person who has reported the same issue. Who can I contact to get it resolved?

Question

 • 

Updated 

3 years ago

 • Edited

4.3K

7

EG

Expert

 • 

110K Messages

3 years ago

0

0

user_b2cea2

Visitor

 • 

2 Messages

3 years ago

I have the same issue - every 15 minutes the connection to Internet seems to drop.  I see this on wifi and hardwired connections to the modem.  Have gone through all the troubleshooting steps as well.  Let me know if you have resolved your issues.  Only other similar issue I've seen resolved on this forum was one person who had their modem/router replaced.

2

0

CCZachary1

Problem Solver

 • 

672 Messages

@user_b2cea2 I would like to take a closer look ta your account and your Internet connection.

Could you please send our team a private message with your full name and full address? 

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

user_b2cea2

Visitor

 • 

2 Messages

To follow up, Xfinity tech came out, eventually replaced the router/modem and the issue was resolved.  thanks

3 years ago

0

EG

Expert

 • 

110K Messages

3 years ago

@user_b2cea2 

Please create a new topic of your own here on this board detailing your issue. Thanks.

0

0

EG

Expert

 • 

110K Messages

3 years ago

@user_b2cea2 

Again. Please create a new topic of your own here on this board detailing your issue. Thanks.

0

0

EG

Expert

 • 

110K Messages

3 years ago

@XfinityZacharyA Wonder how the original poster @erase_ego is making out ?

0

0

erase_ego

Visitor

 • 

3 Messages

3 years ago

I am sorry I forgot about this post.  I was using a Google Nest Router (No mesh just the router) and it was having this disconnect issue.  I was using it since my xfinity wifi was not reaching the remote room. It looks like my xfinity connection is just fine as I am able to hookup directly to the modem using an ethernet cable with no disconnects. Google support mentioned (not sure if they are true) that the interference caused by xfinity wifi is causing the disconnects on my Nest connection.

1

0

XfinitySara

Official Employee

 • 

1.7K Messages

Welcome back, @erase_ego! And no worries, our Digital Care Team works around the clock to provide you with the support you need :) To clarify, are you still experiencing an intermittent connection with your Xfinity Internet service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_18d067

Visitor

 • 

3 Messages

3 years ago

Same problem. started 3 weeks ago. i assume it was a bad update to the modem. hopefully will be fixed next update.

1

0

XfinityChristina

Official Employee

 • 

923 Messages

Hi, @user_18d067. Have you completed any troubleshooting steps so far? Has anything changed in the home like the placement of the modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here