1 Message
Connection dropping/gateway shutting off
I’ve had my XB6 set up for about 2 weeks now and I’ve been having issues with my connection.
Every once in a while the gateway will lose connection to the internet. It will then start blinking orange and eventually reconnect.
Sometimes I’ll come home and the WiFi and LAN network will be completely down. Plugging into the back Ethernet ports does not work. The gateway appears to be on because I can hear the fan but it appears to be doing nothing. Power cycling the gateway seems to fix this issue but only temporarily.
I’ve tried following the troubleshooting steps on the app multiple times but it hasn’t fixed anything. I’ve also tried tightening and loosening the coax cable but to no avail.
EG
Expert
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106K Messages
1 month ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJoe
Official Employee
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472 Messages
1 month ago
Good afternoon, @user_2iskkv thank you for taking the time to reach out on the Xfinity Forums our team would be happy to look into this with you and troubleshoot.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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106K Messages
1 month ago
@user_2iskkv
Have you had a chance to see if any of those tips apply ? Please reply right here in your topic on these public help forums, thank you.
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