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Connection dropping after upgrading internet
I recently upgraded my current plan of 800mbps to 1000mbps and ever since then, my internet has been dropping on multiple devices several times a day. I am currently using the provided gateway, XB7 that was used for my old plan, claimed to still be compatible with my new plan.
My phone and children's tablets wifi will randomly drop and sometimes our network name will disappear and come back from the wifi list as available network. It doesn't matter where the devices are in the house, close or on the other side of the house, away from modem, it still drops.
Our ring camera suddenly went offline, even though it's hardwired, it's having issues connecting to the wifi, even having restarted the doorbell.
When troubleshooting, xfinity says everything is running perfectly, from connection to my home, the router, and device.
Has anyone experienced anything similar or know how to resolve this issue?
XfinityArmand
Official Employee
•
2.1K Messages
10 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_p2bbc7! We are so glad to hear from you and want to assist in any way that we can in addressing your service concerns. No worries! You have reached out to the best team to get things squared away for you. We fully understand the need to have services that function properly at all times and are here to ensure that you are being provided with the best service experience possible. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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