Connection drop periodically

Hi, 

Thanks for your reply. Here is what i did.

I started plotting the ping against google with pingplotter on 2 different computers for few hrs. On the first i had lags on every 3 minutes, on the second every 11. Both my pcs are far from the modem (15ft) so i used the wifi. I tried rebooting the pc, checking for updates, rebooting the modem, running every automated test your chatbot eas able to run. The problem did not go away. The problem is still present today but it became much more evident with bad weather, expecially rain.

Any suggestion? Tks

Hello @user_5likxq, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hi, 

thansk for your reply. I just sent a message to Xfinity Support with my name and service address.

Waiting for a reply

Thanks

G.

@EG so far nothing. I did the test with 3 laptops over the wifi and all of them present the same regular ping spike pattern. I also did a test with the ethernet cable and in that case I could not recognize the same pattern. At the moment I am discussing with support where the problem could be.