This is a great question @user_e6jtp1 To connect a device to your Xfinity 2.4 GHz WiFi network, you typically need to split the 2.4 GHz and 5 GHz networks and then select the 2.4 GHz network. You can do this using the Xfinity app or by accessing your router's settings via a web browser.
The 2.4 GHz band offers better WiFi coverage, but is prone to more congestion due to heavy network traffic. The 5 GHz band offers less range than the 2.4 GHz band, but delivers faster speeds due to less congestion and wider channels.
If you have an xFi Gateway, we suggest you simplify your WiFi and use a single SSID. That is, use the same WiFi name and password for your 2.4 GHz, 5 GHz and 6GHz (if applicable) bands, so you can take advantage of a automatic and seamless connection to the best network.
hanks for sharing, user_e6jtp1! I have a lot of smart devices that need to stay on the 2.4 network only. The band steering will stay set up but the steps below will connect the devices to the 2.4 network only.
From a computer or device connected to the Gateway, open an internet browser and access the Admin Tool at http://10.0.0.1.
Once logged in, select Connection and then Wi-Fi.
Select EDIT at the end of the row for the 5 GHz Frequency Band.
Select Disable, then select SAVE SETTINGS.
Complete set up of the device using the device’s app.
Go back into the Admin Tool and re-enable the 5 GHz band.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityKei Im trying to connect a robot vacuum to the Gateway. It can only connect using 2.4 ghz. It keeps telling me it can't connect using 5 ghz. Is there any way this can be corrected
Let us know if you have any questions on the process!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_e6jtp1 Hello, did EGs' suggestion resolve your concern?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKei
Official Employee
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1.8K Messages
3 months ago
This is a great question @user_e6jtp1
To connect a device to your Xfinity 2.4 GHz WiFi network, you typically need to split the 2.4 GHz and 5 GHz networks and then select the 2.4 GHz network. You can do this using the Xfinity app or by accessing your router's settings via a web browser.
The 2.4 GHz band offers better WiFi coverage, but is prone to more congestion due to heavy network traffic.
The 5 GHz band offers less range than the 2.4 GHz band, but delivers faster speeds due to less congestion and wider channels.
If you have an xFi Gateway, we suggest you simplify your WiFi and use a single SSID. That is, use the same WiFi name and password for your 2.4 GHz, 5 GHz and 6GHz (if applicable) bands, so you can take advantage of a automatic and seamless connection to the best network.
Please let us know if you have more questions.
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EG
Expert
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112.8K Messages
3 months ago
@user_e6jtp1
Have you tried using admin for the username and password for the password ?
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EG
Expert
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112.8K Messages
3 months ago
@user_e6jtp1
It's my pleasure ! Hope you get a solution !
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