Visitor

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5 Messages

Wednesday, July 23rd, 2025

Connect new Xfinity modem

New modem is plugged in but not communicating with computer

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Visitor

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5 Messages

1 month ago

Need to connect new modem to computer

Official Employee

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2.8K Messages

 

user_carcbz Hi there! Are you having issues activating an Xfinity modem or is this a modem you purchased on your own and need to get it activated? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

I was reduced to reading the instructions and I believe I’m now connected. 

Official Employee

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2.7K Messages

Thank you for letting us know, user_carcbz. Included below is a helpful article with more information about how you're able to connect wireless devices to your home wifi network.

Connect wireless devices to your home WiFi network

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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112.8K Messages

1 month ago

Not much detail to go on there. First. Did you get it activated for service ?

Expert

 • 

112.8K Messages

1 month ago

@XfinityAirelle 

Sounds familiar........

@user_carcbz 

My question ?

(edited)

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