Confirming my move

Question

Hi - I'm moving this weekend and set up my new address a few weeks ago, and I want to confirm everything is set up corretly so I do not have a delay in internet service at my new address. The account website is no help and I can't get a real human on the phone to review everything to confirm. Frustrated. Can anyone help?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

user_4bwq3l Hey there &mdash; first off, congrats on the move! I know that can be exciting and overwhelming all at once, especially when it comes to making sure essentials like internet are good to go. And yeah&hellip; trying to get a real person on the phone when you're just trying to double-check something simple? I&rsquo;ve been there, and it's super frustrating.  Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the 'Direct Messaging' icon in the top right of the page next to the bell, and send your message to 'Xfinity Support'. Talk to you there!

Customer Service

user_4bwq3l

Confirming my move

EG

XfinityAirelle

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