Config File Rejected due to Invalid or Unexpected TLV 11 encoding

I've been having issues with DOCIS 3.1 connectivity dropping. The modem stays connected fine in DOCIS 3.0 and speeds are not affected. The issue seems to be noted in the ARRIS SB8200 log as Config File Rejected due to Invalid or Unexpected TLV 11 encoding. This same issue has popped up on a number of forums Here are some links; https://forums.xfinity.com/conversations/your-home-network/sb8200-config-file-rejected/602db126c5375f08cd46f14b https://www.dslreports.com/forum/r33014606-Firmware-Config-File-Rejected all seeming to involve this software AB01.02.053.01_112320_193.0A.NSH which is in my ARRIS as well. Two questions; Are you aware of the problem? Is a solution coming? My understanding is if I upgrade my speed plan this will become an issue.

Thanks

Hank

Responses

XfinityAmira

Official Employee

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4.1K Messages

4 years ago

Hello @HankV, thanks for reaching out to us on our Forums page about the connectivity troubles you're experiencing with the DOCSIS 3.1 connection. I can imagine how this would be frustrating and my team would love to assist you with further investigating/troubleshooting this on our end. Please send us a Private Chat Message and we can help!

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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HankV

Frequent Visitor

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18 Messages

Appears I don't have the Private Message feature enabled. I have sent them in the past without issue. Can you please check and then once enabled I will post. I checked my profile and Opt out is not selected.

thanks

Hank

4 years ago

0

XfinityJoeTru

Official Employee

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7K Messages

Hi HankV. Our private messaging service has changed to peer to peer chat, and is a bit different than the former private messaging you were used to. To message us, here's the detailed steps:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Those messages come right through to my team. There we can help

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4 years ago

0

Your Home Network

HankV

Config File Rejected due to Invalid or Unexpected TLV 11 encoding

XfinityAmira

HankV

XfinityJoeTru

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