Visitor
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2 Messages
Complaint Regarding Poor Internet Service Quality
I’ve been having constant internet problems lately. Almost every night, my connection drops — sometimes for a few minutes, sometimes for over an hour. It’s really frustrating, especially since I’m on the Ultimate Plan and paying for top-tier service.
A technician already came to check it out, but it didn’t really fix the issue. The internet still cuts out randomly.
I need this problem solved for good. If it can’t be fixed soon, I expect some kind of credit or compensation for the unreliable service. Otherwise, I’ll have to switch to another provider.
Please get back to me as soon as possible.
XfinityRichard
Official Employee
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2.5K Messages
5 hours ago
Hi there, @user_p7slsv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I do apologize for the trouble you are experiencing with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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113.9K Messages
4 hours ago
Concern moved here to the Home Networking help section.
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EG
Expert
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113.9K Messages
4 hours ago
@user_p7slsv @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_ymdoxe
Visitor
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1 Message
3 hours ago
The service provider is a joke, their support mechanisms useless, the service quality 1/4 of advertised. Their phone circus is less than useless and only serves to frustrate and complicate simple tasks. Customers Support Representative I spoke to was absoloutely useless. In nearly 3 hours trying to deal with them I was at my witts end.
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