Visitor
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4 Messages
*Complaint* All Week long internet has been unstable
This is becoming exceedingly annoying. The internet has been unstable this entire week and is unacceptable. Every day this week the internet has gone out for several hours at a time. When it has been on the connection has been [Edited: Language].
This has been an on going problem over the years but lately has been just getting worse. I'm paying this high premium for what I expect to be dependable high speed internet and lately it has been anything but..
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Are you connecting via Wifi or Ethernet? If Wifi, it's best to switch to an Ethernet cable connection if possible for testing. That would allow you to determine whether the problem is the Wifi signal or the link between your modem or gateway and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_2e0136
Visitor
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4 Messages
2 years ago
Hi, no it's definitely a Xfinity problem. I check the app/website and it's been having issues with outages
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user_ebeade
Visitor
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1 Message
2 years ago
Been having same issue for weeks & have gotten every textbook response from support. Oddly mine only has problems between around 11am & 4pm. Outside those times it's been perfectly fine. Only few random disconnect on weekends too so don't see how it's my equipment or cables.
Was supposed to have appointment this morning to get it fixed but apparently the support agent either didn't know how to do their job or chose to [Edit: Language] me by saying they scheduled it but really didn't. Now need to wait till Friday to maybe get a fix.
All I know is have now supposedly got 2 credits for the interrupted service & issues with chat but I'm still 1 annoyance from saying goodbye to xfinity for good.
(edited)
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user_c4061e
1 Message
2 years ago
Terrible customer service from Xfinity. My internet has been out for 24hours and I work from home sometimes. Have not been able to do my work, have had to find a new place to get my work done instead of the comfort of my home. They don't have an appointment with a technician for another 72 hours!! 4 days of no internet and I haven't gotten any kind of compensation. No one even explained to me what the problem is.
Tried restarting the modem, checking the connections, tried a different modem. Nothing worked. Spent 2 hours on the phone with customer service. Terrible! Poor customer service.
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user_f86f09
1 Message
2 years ago
It seems like this system has connection issues all across the board. Customer service is just terrible. My intenet gets disconnected constantly. Calling customer service is a whole production. Everytime I call they do their regular re-setting, however, the system gets disconnected constantly. I try resetting the modem, but anyway, it gets desconnected again later or the next day. The modem has been replaced like 4 times already and we still have the same issue. We pay for the highest service to get the poorest of quality. Xfinity does not have an answer or cant solve the problem. Any suggestions as to what to do?
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dzavo2000
1 Message
2 years ago
As long as Comcast hold a monopoly on high speed in your area, they could care less about costumers. By far thee worse costumer service I ever seen by any company ever. They even canceled the appointment they set up to come fix my service. My internet goes in an out all day long. When they "tested" my internet it was "working" so they canceled my service call to find and fix the problem. Got new modem and router. Still the same. Their solution to every problem is restart your modem.
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user_3lm1cr
1 Message
1 year ago
I'm having the exact same problem. Internet goes out at least once a day and I work from home, which often causes me to drop out of meetings.
(edited)
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EG
Expert
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110K Messages
1 year ago
@user_3lm1cr
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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