Visitor
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2 Messages
Comcast says I need a new modem
I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
If You's is working good enough for you, don't bother to replace it. The message was likely computer generated for those who might need to upgrade.
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EG
Expert
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111.5K Messages
2 years ago
@user_21e1a5
What is the exact make and model number of your current modem ?
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EG
Expert
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111.5K Messages
2 years ago
@user_21e1a5
O/k so the NAS version supports up to 927 Mbps, and the V2 version supports up to 950.
https://www.xfinity.com/support/devices#details
You are good to go with what you have.
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